THE National Water Commission (NWC), in its response to a June 5 Jamaica Observer story titled 'Little Water, Big Bills', said it is important to state that the commission supports the right of every consumer to query his or her bill.

Persons without Internet access can always call our toll free number 888-225-5692 to speak with a customer service representative,” said NWC President Mark Barnett.

In response to issues raided by customers in Crawle, it said:

“Two customers from the Crawle community in St Catherine, were identified as having concerns with bills that they received from the NWC.

It must be noted, however, that it is not the NWC's policy to engage in public discussions regarding the details pertaining to any customer's account, and so our response would be very mindful of the privacy with which customer information is treated.”

“Efforts are underway to improve supply to the area with the commissioning of a new well source at Chicken Well to support the existing two wells that currently serve the community, thus vastly improving the service delivery to the residents of Crawle,” said Barnett.