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Mobile money payment limits frustrating business, consumers

STAFF WRITER THE Reserve Bank of Zimbabwe’s decision to continue restricting mobile money transaction limits at a time inflation has been rising has negatively affected the ease of doing business and hurt small businesses and the marginalized. In June, the Central Bank introduced a cocktail of measures, including limiting daily mobile money transactions to $5 000 as well as suspending the mobile money platform’s agent and merchant lines in what it said were measures to stabilise the local currency, which has been losing value against major currencies since its re-introduction a little over a year ago. The measures affected the three mobile money service providers – EcoCash, OneMoney and Telecash. EcoCash is by far the most popular of the three mobile money services, with over 94% market share of mobile money users. But since the ban, Zimbabwe’s annual inflation has since galloped to a 10-year high, coming in at 837,53% in July, up from 737,26% in June this year and pushing the price of goods and services through the roof, rendering the $5,000 transaction cap too low to pay for meaningful amounts of goods and services. Business owners, farmers, consumers and experts this week said it was critical for monetary authorities to wake up to the reality and remove the restrictions on mobile money transactions as a way of promoting financial inclusion and improving the ease with which businesses operate. “Farmers across the country are struggling to pay labour and buy inputs due to limits put on Ecocash. These days $5 000 is nothing really as they need to settle a lot of bills. But unfortunately there’s nothing our farmers can do,” Zimbabwe Farmers Union executive director Paul Zakaria said. “We have tried to engage the Reserve Bank to reverse or review the ban and limits imposed on EcoCash, but nothing has moved since May,” he added. The majority of people in Zimbabwe prefer to use mobile money, which is fast and convenient compared to the traditional banking system. According to a 2014 Finscope survey, only 30 percent of the country’s adult population have access to banks. One of the main reasons for the large unbanked population in Zimbabwe is geographical inaccessibility (distance) and poor infrastructure, with many of the unbanked population living in remote rural areas. This, combined with a lack of financial education, creates very high barriers to banking for the rural populations and for the farming communities outside towns. However, the introduction of mobile money – in particular the introduction of Ecocash in 2011 – saw close to 11 million people using mobile money platforms, in a development that helped to address financial inclusion for the previously unbanked population. Mobile money has afforded the marginalized, the rural and the small-holder farming communities to be integrated into the country’s formal financial system and be able to contribute to country’s fiscus through various taxes and levies. The financial inclusion fostered by mobile money services ensures that the economically and geographically mar

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