“Additionally,” Henry said, “for those customers who have Internet access, we are strongly encouraging them to sign up for online banking which is also convenient, low-cost and, most important, keep persons physically distant to minimise any potential exposure to the coronavirus.”
Customers must have a data plan in order to access this option, but using the Scotia Caribbean Mobile App is zero-rated and will not attract data charges.
This latest offer follows the recent upgrade of the Scotia mobile banking app in March 2020.
While online and mobile banking adoption has been growing steadily in recent years, the bank has seen a marked increase in recent weeks as customers seek to find ways to conduct necessary transactions while observing the recommended physical-distancing guidelines.
Online and mobile banking transactions now account for approximately 22 per cent of Scotiabank’s total transactions, while in-branch transactions now account for 10 per cent.
