Local telecommunication operator Airtel Rwanda has come up with a mobile application that facilitates remote working and ensure that social distancing is maintained, as a way to prevent the spread of the virus, on top of improving customer convenience.
"Looking at customer patterns, we thought we could come up with an app which is a portal that allows our customers to interact in the confines of their home," Amit Chawla, Airtel Rwanda Managing Director speaking at the launch.
"Therefore, we are launching this noble service: My Airtel app which is able to serve all customers and the community of Rwanda in a very effective and comfortable manner," he added.
My Airtel App is a self-care application that offers its customers a convenient self-service channel to manage their account and interact with Customer Care, bringing the best of services together under one unified platform.
The launch of online self-service capabilities for Airtel mobile customers is one of the company's ongoing efforts towards delivering the best customer experience in the digital space and empowering customers with a convenient, non-intrusive and available way of managing their mobile accounts.
