THE Port Authority of Trinidad and Tobago (PATT) has responded to recent comments by Tobago House of Assembly (THA) Chief Secretary Farley Augustine in which he slammed "poor treatment" given to passengers at the Port of Port of Spain.
In a statement on Sunday, PATT said it was deeply concerned by Augustine's assertions, especially as it had been "consistently improving operations."
Speaking on Tuesday at a stakeholder consultation on inter-island transportation and connectivity at Mt Irvine Bay Resort, Tobago., Augustine said even before boarding vessels, passengers are not properly catered for at the port.
He said passengers often had to make a “mad dash” across the busy Wrightson Road to get to the port.
“They built a walkover nearby, but they did not even consider the travellers between Trinidad and Tobago, to think that there needs to be a solution at Wrightson Road…You who coming from Tobago has to still make that dash across the road. Nobody really care about you.”
On this, the authority said there was an "audible crossing signal zone" to assist pedestrians in crossing the road, as well as the nearby walkover.
Augustine had also said when the passengers got to the port, they had to “stand up under a tent in the sun and rain in the most undignified manner.
“It baffles me why, in this day and age, you have to be herded under a tent like cattle. Rain come, sun come, and you under a tent squeeze up. You just stand up there under a tent because the facilities might be too good for you to wait in.”
In response, PATT said daily, there were three sailings from Port of Spain and confirmed passengers were asked to arrive at least two hours beforehand and immediately check in.
"Standby passengers are required to obtain their standby number and await further instructions in the standby accommodation."
It added that the tents were put there during the height of the covid19 pandemic to ensure physical distancing, but had since been removed.
Augustine also complained about what he described as long wait times to buy tickets and board vessels. He said passengers would be seated in an upstairs waiting area before boarding, but port employees randomly selected the order in which travellers would board the ferries.
“Everybody is hoping that the row they are seated in is the lucky row that morning or afternoon to get onto the vessel (first).
“But this is 2023. Why can’t we have a system where the boat is there parked, waiting? Why can’t we have a system where people, much earlier, can be processed and go on the vessel?”
In its response, PATT said its waiting area seated 450 passengers and was divided into numerically labelled sections, "two of which are assigned to passengers holding premium class tickets, who are boarded first, followed by the other sections, who are invited to board in numerical order."
The authority added that over the years, it had been "consistently improving operations and our facilities to provide a domestic service that is second to none in TT.
"As you are aware, we have
