Among the OUR’s decisions are that:
i. For bundled and unbundled packages, service providers shall make available to consumers, information that is clear and current, pertaining to applicable prices and tariffs for their services.
Where there is limited text or advertising space, service providers must disclose how customers can access additional information free of cost.
Service providers shall offer financial (price) caps for all new post-paid contracts, after requesting information from the customer on the cap to be applied.
Service providers must provide information to customers who wish to roam, using the media stipulated by the OUR.
v. Customers must be made aware of the risk of automatic roaming including information on how to switch off data and voice roaming services and how to deactivate voicemail.
