THE EDITOR: I have racked up just over 10k Caribbean Miles with CAL but unfortunately it will expire come January 2023, so why not take a vacation now?
In trying to book a flight to Grenada online, I received an error message each time suggesting that the request could not be processed. When I called CAL to get some assistance, I was told there were no 'Miles' seats for the dates being selected.
What is the point of activating my miles for another three years at a cost? I thought the accumulation of miles was to pay part for a seat and the customer pays the balance, hence saving money for being a loyal customer.
What CAL is saying (or not saying) is that I should accumulate miles and wait for when it says 'Miles' seats are available. However, it does not say when and for which destination.
But in the meantime, buy some more miles or pay to extend and be alert when CAL has 'Miles' seats available, and just drop everything and get on the plane, never mind who is in school or who must apply for vacation.
CAL, please clarify this issue. To be fair, I really like the new planes but these 'Miles' should at least buy a doubles.
KENDELL KARAN
Chaguanas
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