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[Addis Standard] Addis Abeba -- In the intricate realm of public service provision in Ethiopia, the Immigration and Citizenship Services (ICS) stands as a pivotal barometer for evaluating public service efficiency. However, recent observations reveal systemic inadequacies that undercut its efficacy. From accessibility and timeliness to responsiveness and equity, the ICS's performance metrics portray a stark reality of the obstacles faced by immigrants and citizens alike.
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