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Disturbing footage of a female customer being jumped dragged and the extensions cut out her hair at the Ohio salon Iconic Studios, is sparking outrage as it circulates social media.

According to celebrity nail artist Tiffany’s (@nuthin_butnails) Instagram page, who recounted the story based on a private conversation with the alleged victim, the customer who was attacked refused to pay the full rate of her sew-in style because she dissatisfied with the stylist’s service on top of waiting 11 hours to get her hair done.

Cell phone footage shows the moments leading up to the incident and the customer trying to reason with the stylist before being attacked.

Three women pound on the customer before famed stylist Iconic Stylezz, whose Instagram page is now private, jumped in the melee to drag the woman around the floor by her hair.

According to a woman claiming to be the victim’s younger sister, who goes by @JusticeLove__ on Instagram, it took police a hour to arrive to the scene.