Nairobi City Water and Sewerage Company continues to lose millions of shillings due to a faulty water billing system despite promises for an upgrade.
The utility firm lost a whopping Sh13.6 million in only a year in the financial year ending June 30, 2018 due to the faulty system.
According to a report by Nairobi County Assembly Public Investments Committee (PIC), Nairobi Water lost the millions in the period between July, 2017 and June, 2018 through the company's customer management system 'Oracle Database Programme' also known as 'sequence'.
However, Nairobi Water Company managing director Nahashon Muguna, while appearing before the committee, said that the disparities or gaps in the billing system were caused when multiple cashiers tried to generate payment receipts from the system all at once.
The water firm admitted to having challenges arising from billing errors, meter tampering by customers and overpayments leading to the company having customers with credit balances to the tune of over Sh152 million in 2017.